Wholesale Stainless Steel Jewelry,Jewelry Findings ,Fast Shipping

Help&FAQ

if you have any questions, you might find the answer here .if not , you are always welcome contact us at phone:008618345359099 or email : service@mombeads.com


1.How to Creat an Account?

you can use your facebook or good+ aacount log our website and palce the order , during the process of order,you can change your account name or email address ,then creat account . or you can click join free , then complete the information .


2.Forget your password?

Use the "Forgot your password" button under My Account,the system will send a email to you , you can check your email and reset the new password.


3.Can I make the sample order ?

we understand if you are first time find us and want to check the qualtiy ,we can send some sample to you for check , please email us and tell us which products you want to see and we will give you the extra quote , the products should be sent by post air mail ,it should cost 10 to 15 working days .


4.Do you do drop shipping ?

we can make the dropshipping for you , but please remmber, please write your Delivered address in the paypal, usually we send products to the paypal address only .


5.Do Mombeads fit on other Brand European Bracelets?

All of our large Hole beads and european charms do fit other brand's chains. it fits all major European Bracelets Brand like Chamilia etc.


6.I have completed my order , Can I change any items ?

Yes, you can change the order in 24 to 36 hours,even we have gotten the payment ,Because we have the products in stock , if you can't change the items ASAP, the package maybe sent out already. you can change the same value items as you want , before the package sent out .


7.I'm having trouble placing my order online; can you help?

If you are having trouble placing your online order please Email us : sale@mombeads.com

If you are using your PayPal account and you are receiving an error message, please contact PayPal Customer Service at 1.800.221.1161.


8. Can I get the gift package ?

we are wholesaler, if your customer want the special package, we can search it for you ,you can email us and discuss it .


9.How long time I can get the package once the order placed ?

we will use DHL or fedex make the shipping, usually you can get the package in 3 to 5 working days.


10. Once I finished the order,Can I get the item pictures from you ?


we support all of our website reseller , if you finished the order on our website, we can provide the pictures to you , you can list it on your website or other B2C website


11. Can I get custom design ?


We have Jewelry designer ,so you can tell us the idea or send the pictures to us , we can make the custom design for you , For the detail information ,pls check OEM&ODM service .


12. the price for sale is for single item ?


we are wholesaler , all the price we marked as units price, 10pcs or 20pcs ,5pcs per units, please check the products detail page before you add the items to the cart.