Wholesale Stainless Steel Jewelry,Jewelry Findings ,Fast Shipping
Help&FAQ

if you have any questions, you might  find the answer here .if not , you are always welcome contact us at phone:008618345359099  or email : service@mombeads.com


   1.How to Creat an Account?

   you can use your facebook or good+ aacount log our website and palce the order , during the process of order,you can change your account name or email address ,then creat account . or you can click join free  , then complete  the information .


2.Forget your password?

  Use the "Forgot your password" button under My Account,the system will send a email to you , you can check your email and reset the new password.


3.Can I make  the  sample order ?

    we understand  if you are first time find us and want to check the qualtiy ,we can send some sample to you for check , please email us and tell us which products you want to see and we will give you the  extra quote ,  the products should be sent  by  post air mail ,it should cost 10 to 15 working days .


4.Do you do drop shipping ?

    we can make the dropshipping for you , but please remmber, please write your Delivered  address in the paypal, usually we send  products to the paypal address only .


5.Do Mombeads fit on other Brand European Bracelets?

  All of our large Hole beads and european charms do fit other brand's chains.  it fits all major European Bracelets Brand like Chamilia etc.


6.I have completed my order , Can I change any items ?

      Yes, you can change the order in 24 to 36 hours,even we have gotten the payment ,Because we have the products in stock , if you can't change the items ASAP, the package maybe sent out already. you can change the same value items as you want , before the package sent out .


  7.I'm having trouble placing my order online; can you help?

     If you are having trouble placing your online order please Email us : sale@mombeads.com

     If you are using your PayPal account and you are receiving an error message, please contact PayPal Customer Service at 1.800.221.1161.


8. Can I get the gift package ?

     we are wholesaler, if your customer want the special package, we can search it for you ,you can email us and discuss it .


9.How long time I can get the package  once the order placed ?

     we will use DHL or fedex make the shipping, usually you can get  the package in 3 to 5 working days.


10. Once I finished the order,Can I get the item pictures from you ?


we support all of our website reseller , if you finished the order on our website, we can provide the pictures to you , you can  list it on your website or other B2C website 


11.  Can I get custom design ?


We have Jewelry designer ,so you can tell us the idea or send the pictures to us , we can make the custom design for you , For the detail information ,pls check  OEM&ODM service .


12.   the price for sale  is for single item ?


we are wholesaler , all the price we marked as  units price,  10pcs or 20pcs ,5pcs  per units, please check the products detail page before you add the items to the cart.